Q. What are the Legalities of a non-national entering another countries Lottery?
A. Same as if a tourist is buying a local lottery ticket, meaning that the taxes are applied as per the country of residence.
Q. Where can LotteryGold.com tickets be purchased?
A. Lottery tickets can be purchased at any time on the lotterygold.com website.
Q. When can LotteryGold.com tickets be purchased?
A. Lottery tickets can be purchased at any time. There is a cut off time prior to all drawings. The cut off time is one hour before the current drawing.
Q. What currency is LotteryGold.com accept?
A. LotteryGold.com is set up to receive USD and EUD. You can click on the $ or € symbol at the top of the page and the computer will adjust to that currency. The default currency is USD.
Q. Who can play LotteryGold.com?
A. LotteryGold.com is available world wide for those who have access to the world wide web and who are over the age of 18. See rules and regulations for more information.
Q. What will I see on my credit card statement when I fund my LotteryGold.com account?
A. You will receive this information at checkout.
Q. What charities benefit from LotteryGold.com ticket purchases?
A. LotteryGold.com supports the United Nations Humanitarian Fund and qualified organizations that fund higher education.
Q. Is LotteryGold.com legally licensed?
A. Yes, Lottery Gold N.V.is licensed and regulated by the Government of Curacao, Dutch Antilles. LotteryGold.com operates under Cyberluck, Curacao's leading Gaming Licensing & Hosting provider.
Q. How are my LotteryGold.com winnings paid?
A.Winnings are paid by request only. Winnings of up to $10,000 US are paid by check or wire transfer if requested. There is a $10 US processing fee on all checks and a $100 US processing fee on all wire transfers. Winnings of $10,000 US or more will be handled by wire transfer only and require a $100 US processing fee. Winnings of $1 million to $10 million US will be an annuity paid over twenty (20) years. Winnings of over $10 million US will be an annuity paid over forty ( 40) years. The cost to set up annuities varies by bank and will be deducted from winnings.
Q. How do I withdraw money from my LotteryGold.com account?
A. Access your "My Account" page and click on the "Withdraw" tab.
Q. How do I check my balance?
A. You can check your balance and transaction history by logging in to “My Account.”
Q. Are taxes withheld from lottery Prizes?
A. LotteryGold.com does not withhold any taxes from players’ winnings. Each player is responsible for reporting their own winnings to the proper governing body. LotteryGold.com is not responsible for players who do not report their winnings to the proper governing bodies.
Q. How can I contact LotteryGold.com?
A. You can contact LotteryGold.com 24 hours a day 7 days a week by email.
EMAIL: info@lotterygold.com
CUSTOMER SERVICE: support@lotterygold.com
LOTTERYGOLD
VAN ENGLENWEG 23
CARACAO, NETHERLANDS ANTILLES
Q. How are the LotteryGold.com Jackpots determined?
A. Please refer to Game Analysis for details on jackpots.
Q. How soon after a drawing can a winning ticket be redeemed?
A. Winners can request to withdraw their prize money instantly. However, the time it takes for prize money to reach your designated bank account may vary from 4 days to 30 days depending on the dollar amount and bank policy.
Q. When are LotteryGold.com drawings held and where can I view them?
A. All LotteryGold.com drawings can be viewed at youtube.com as well as on our website, LotteryGold.com.
Mega Gold drawings are held the first Friday of every month at 19:00 GMT.
4 Leaf Clover drawings are held daily at 20:00 GMT.
Gold 3 drawings are held daily at 17:00 GMT.
Q. How secure are the Drawings for LotteryGold.com games?
A. The drawing for each game is certified. The regulated LotteryGold.com ball machines are stored in a vault in Curacao, Netherlands Antilles. Ball machines are removed only for drawings. All drawings are recorded live. All LotteryGolds drawings are filmed in Curacao’s secure, government owned communications facility.
Q. Can Lottery tickets be canceled?
A. Lottery ticket cancellations include but are not limited to fraud, natural disasters, and computer failure.
Q. What happens to unclaimed prize money?
A.If prize money is not claimed within 6 months, it is forfeited. Forfeited prize money will be distributed to the Mega Gold jackpot and to charities.
Q. Can I play with more than one LotteryGold.com account?
A. For security reasons, we allow only one LotteryGold.com account per player.
Q. Must I deposit money to begin playing LotteryGold.com?
A. LotteryGold requires a $25 US minimum deposit.
Q. What happens if my LotteryGold.com account is inactive?
A. If your account has no activity for 6 months, it will be closed and any remaining funds will be distributed to the Mega Gold jackpot and to charities.
Q. What is the difference between my Prize Account and my Winnings Account?
A. Your winnings account contains the cash you win. Your prize account includes all your non-cash prizes, such as free tickets.
Q. What if my credit card does not work?
A. Some banks may block credit or debit cards for gaming sites. Please try another card or try using one of our e-wallets.
Q. What if I forget my password?
A. No problem! Go to the sign in page and click on “Forgot Password.” Type in your email address and your password will be sent to you.
Q. How do I change my address information?
A. Please contact customer service immediately at support@lotterygold.com. The billing address for your method of payment (credit card, debit card, or other) must match the information you have given us. Keeping your address information accurate helps us maintain the security of our service to you and it allows you to continue playing LotteryGold.com without interruption.